Vigilant Church ("Vigilant Church", "we", "us", or "our") is committed to protecting the privacy of the individuals who use our application. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with the Vigilant Church mobile and web application (the "App"), which is designed to help church security teams manage incidents, coordinate schedules, complete safety checklists, and stay organized.
Please read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of the App.
1. Scope of This Policy
This Privacy Policy applies to information collected through the Vigilant Church App and any related services, features, or functionality. It covers:
This Policy does not apply to third-party websites, services, or applications that may be linked to or integrated with the App. Those services have their own privacy policies, which we encourage you to review.
- Church security team members and administrators who use the App directly.
- Information submitted through the App, including incident reports, schedules, and checklist responses.
- Usage and device data collected automatically when you interact with the App.
2. Information We Collect
We collect information in the following categories:
2.1 Account and Identity Information
When you create an account or are enrolled by a church administrator, we may collect:
- Full name and display name.
- Email address and phone number.
- Job title or role, such as Team Lead or Security Volunteer.
- Photograph or profile image, if voluntarily uploaded.
- Login credentials. Passwords are stored in hashed form and never in plaintext.
2.2 Operational and Security Data
As part of core App functionality, we collect information you and your team enter during normal operations, including:
- Incident reports, including descriptions, dates, times, locations, severity classifications, involved parties, and response actions taken.
- Schedule and shift data, including availability, assigned shifts, rotations, and attendance records.
- Checklist submissions, including safety inspection results, completed tasks, and associated notes or attachments.
- Internal communications and notes entered within the App.
- Documents, images, or files uploaded in connection with incidents or checklists.
2.3 Usage and Technical Data
We automatically collect certain technical information when you access or use the App, including:
- Device identifiers such as device ID, operating system, and version.
- IP address and general geographic location at the city or region level.
- Log data such as pages visited, features used, timestamps, and error reports.
- Browser or app version.
- Session duration and navigation patterns.
2.4 Communications
If you contact us for support, report a problem, or otherwise communicate with us, we retain records of those communications, including your name, contact information, and the content of your messages.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Provide and Operate the App
- Create and manage your account.
- Enable incident reporting, scheduling, checklist completion, and team coordination features.
- Display information to authorized team members and administrators.
- Process and store records associated with your church's security operations.
3.2 To Improve and Develop the App
- Analyze usage patterns and user behavior to identify areas for improvement.
- Diagnose and fix technical issues and bugs.
- Develop new features and functionality based on user needs.
- Conduct internal research and analytics.
3.3 To Communicate With You
- Send service-related notices such as scheduled maintenance, security alerts, and account updates.
- Respond to support requests and inquiries.
- Provide onboarding materials and training communications.
- Send optional product updates or newsletters with your consent where required.
3.4 To Ensure Safety and Security
- Monitor for unauthorized access, fraudulent activity, or violations of our Terms of Service.
- Protect the integrity and security of the App and its users.
- Comply with applicable law, court orders, or legal process.
3.5 Legal and Compliance Purposes
- Fulfill legal obligations and respond to lawful government requests.
- Enforce our Terms of Service and other agreements.
- Establish, exercise, or defend legal claims.
4.1 Within Your Organization
Information you enter into the App is visible to other authorized members and administrators of your church's Vigilant Church account. Administrators have elevated access to view team data, incident records, and reports. Please be aware that information shared within the App is subject to your organization's own internal policies.
4.2 Service Providers
We engage trusted third-party vendors who perform services on our behalf, such as cloud hosting, data storage, email delivery, analytics, and customer support. These service providers are contractually obligated to process data only as directed by us and to maintain appropriate security measures.
4.3 Legal Requirements
We may disclose your information when we believe in good faith that disclosure is required to:
- Comply with applicable law, regulation, or legal process.
- Respond to valid requests from law enforcement or government authorities.
- Protect the rights, property, or safety of Vigilant Church, our users, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify affected users via email or a prominent in-App notice prior to any such transfer and will describe the choices you may have regarding your information.
4.5 Aggregated or De-Identified Data
We may share or publish aggregated, de-identified information from which individual identities cannot reasonably be determined for research, benchmarking, industry reports, or marketing purposes.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain accurate records, and to comply with our legal obligations.
Upon expiration of the applicable retention period, data is securely deleted or de-identified in accordance with our internal data management procedures.
6. Data Security
We implement and maintain technical, administrative, and physical safeguards designed to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:
Despite our efforts, no security system is impenetrable. In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities in accordance with applicable law. If you discover a potential security vulnerability, please contact us immediately at contact@vigilantchurch.com.
- Encryption of data in transit using industry-standard TLS.
- Encryption of sensitive data at rest.
- Role-based access controls limiting data access to authorized personnel.
- Regular security assessments and vulnerability testing.
- Employee training on data privacy and security practices.
7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information:
7.1 Access and Correction
You may request a copy of the personal information we hold about you and ask us to correct inaccurate or incomplete data. Many of these corrections can be made directly within the App's account settings.
7.2 Deletion
You may request that we delete your personal information. Please note that we may be unable to fulfill a deletion request if we are required to retain the information to comply with legal obligations, resolve disputes, enforce agreements, or maintain the integrity of security incident records.
7.3 Objection and Restriction
In certain circumstances, you may object to or request restriction of our processing of your personal information. We will evaluate such requests in accordance with applicable law.
7.4 Data Portability
Where technically feasible and legally required, you may request a copy of your personal data in a portable, machine-readable format.
7.5 Opt-Out of Marketing
If you receive marketing emails from us, you may opt out at any time by clicking the unsubscribe link in those emails or by contacting us directly. Opting out of marketing communications does not affect our ability to send you service-related notices.
7.6 California Residents — CCPA/CPRA Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights.
To submit a CCPA/CPRA request, please contact us at contact@vigilantchurch.com. We will acknowledge your request within ten business days and respond substantively within forty-five calendar days, with an extension of up to forty-five additional days when necessary.
7.7 How to Submit a Request
To exercise any of the rights described in this Section, please contact us at contact@vigilantchurch.com. We will verify your identity before processing your request and respond within the timeframes required by applicable law.
8. Children's Privacy
The Vigilant Church App is intended solely for use by adults 18 years of age or older acting in their capacity as church staff or volunteers. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete that information. If you believe a minor has provided personal information to us, please contact us immediately at contact@vigilantchurch.com.
9. Third-Party Links and Integrations
The App may contain links to third-party websites or support integrations with third-party services, for example calendar applications or communication platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with the App.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the Effective Date at the top of this Policy and by providing notice through the App or via email. Your continued use of the App after such changes take effect constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
Vigilant Church
Privacy Inquiries: contact@vigilantchurch.com
Security Concerns: contact@vigilantchurch.com
Website: www.vigilantchurch.com
Legal Disclaimer
This Privacy Policy was prepared by Vigilant Church for informational purposes. It does not constitute legal advice. Laws governing privacy and data protection vary by jurisdiction and change frequently. We recommend consulting a qualified attorney to ensure this Policy meets all applicable legal requirements for your specific circumstances.